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Diploma in Hospitality Operations Management
For UAE Nationals


Lead Instructor

Benchapan Phala




At the conclusion of the program, students will be able to:

  • Manifest hands-on experience in hospitality operations management.

  • Use necessary skills to solve multi-faceted situations using customer-centric approach.

  • Apply appropriate hospitality business tools in different business situations.

  • Analyse business situations and assess their impact on hospitality operations.

  • Demonstrate strong leadership capabilities by presenting innovative deliverables that resonate with
    00both the emotions and intellect.


  • English Communication

  • Introduction to Hospitality Management

  • Food and Beverage Cost Control

  • Introduction to Event Management

  • Marketing and Luxury Branding

  • Art of Employability

  • Food and Beverage Service Operations

  • Rooms Division Management

  • Information Technology

  • Customer Service Operations Management

  • What are the benefits of studying in Dubai?
    Dubai is a vibrant city with a great variety of working opportunities. Being on the world’s leading tourism destinations, UAE job market showing a rapid growth every year. Perceiving world-famous Swiss hospitality education in Dubai will boost your future career to the whole new level.
  • What subjects will I learn in HTMi?
    HTMi has a 20-year long history of being in the top 5 Swiss Hospitality schools. You can expect a world-class curriculum, with courses covering Tourism, Food and Beverage Service, Cost Control, Culinary Arts, English, Hotel Operations, IT in Hospitality and more.
  • Am I eligible for scholarship?
    During enrollment process student is required to submit all past educational and working experiences along with the application form. Based on past academic achievements, HTMi Academic Board can decide to wave off 10-30 % of the tuition fee for the academic year. Apart from academic scholarship HTMi offers Industry scholarships and special rates for UAE and Swiss Nationals.
  • I already have previous education in hospitality field. Can I enroll directly for the second year?
    Yes, there is a possibility to enter directly to second or third year of the programs. The decision on whether applicant is eligible for the direct entry will be taken by HTMi Academic Board after review of submitted documents.
  • I am more of an introvert and not very good with commuicating with people. Would this industry be a good fit for me?
    Hospitality industry has several career options that doesn’t necessary requires an extroverted personality. There are departments in the back of the house where you would be working in a less customer facing role and rather serve in support functions. Business excellence, accounting and finance, human resources, marketing, security, housekeeping are some of the departments that could be suitable for you.
  • Is there an age limit to study at HTMi Dubai?
    Student must be 17 years old to start studies in HTMi Dubai, however if you are 16 years old, you can still apply and your enrollment date will be determined based on the next semester starting date and your date of birth.
  • Do I need to have prior education?
    You are eligible to enroll if you passed High School diploma. In case you only passed 10th standard the Academic Board will review your application and you may get enrollment with a condition to complete selected foundation courses. If you don’t have prior education, but you do have number of years of professional industry experience your profile will be considered.
  • Do I need IELTS to study at HTMi Switzerland Dubai?
    IELTS certificate is not compulsory for enrolling in one of our programs. However, you will be required to pass formal interview with admissions team in order to ensure that your English knowledge is up to academic requirements.
  • Do you guarantee internship placement after completion of the semester?
    Yes, HTMi Switzerland Dubai guarantees paid internship placement upon successful accomplishment of the academic semester. Internship placement is coordinated by HTMi’s Career Center.
  • How will HTMi prepare me for the internship interviews?
    HTMi has a Career Center with a sole purpose of helping each and every student to find the right internship. Regular workshops are conducted to develop your communication skills, to help you overcome any difficulties. You will be given guidance to build your CV, your LinkedIn profile and practice sessions are regularly held to demonstrate interview skills and increase your confidence.
  • I only want to work at XYZ company, can you guarantee that I will get my internship offer there?"
    While our Career Center specialists are doing their best to accommodate all students’ requests and preferences, we cannot guarantee the placement in particular company, however we always able to provide equivalent alternative in one of the luxurious hotel brands.
  • Can I find a full-time job instead of internship?
    Internship is a mandatory part of the whole program and cannot be skipped. However, you can secure your full-time job while attending on internship, as the employer can officially offer you a full-time job position and you are eligible to accept the job offer and start your career upon the internship completion.
  • What kind of jobs can I secure after completion of the program?
    Upon completion of first year – Certificate level - student will have high chances of being employed on the entry-level positions in the leading hotel brands, for example: guest services agent, front desk agent, concierge, F&B attendant, sales and marketing coordinator, admin etc. Upon completion of second year – Diploma level -with a broader knowledge of hotel operations, graduates can get a chance to start their careers from supervisory level, such as guest service executive, HR executive, sales and marketing executive, F&B supervisor, front office shift leader etc.
  • Do you guarantee full-time placement after my graduation?
    80% of HTMi graduates secure their full-time job prior to graduation and 95% of all graduates find full-time job within first 3 months after completing their studies. This shows our great commitment towards employability of our graduates.
  • Do I need to speak Arabic in order to work in UAE?
    UAE is famous for its diverse multi-cultural environment. The more languages you speak, the more opportunities will come on your career path. However, Arabic is not mandatory as English is the official business language in the UAE.
  • Will HTMi provide me the Visa?
    Yes, the legal way to study in Dubai as an international student is to be under HTMi’s sponsorship and obtain a 1-year student visa. HTMi will take care of all administration for your student visa.
  • What is the Visa procedure?
    Once you paid your registration fee to secure your studies with HTMi, our enrollment team will submit your documents to the Immigration department. The entry permit is issued within 1-2 weeks. Once you arrive to Dubai, during your orientation week with HTMi, you will be required to go for a medical fitness test. Once you pass the medical fitness test your visa will be stamped in your passport.
  • How about health insurance?
    Health insurance is mandatory in order to obtain your student visa. HTMi provides a basic health insurance for the duration of your studies, however if you prefer to select your own health insurance you are free to do so, there are many health insurances packages available in the UAE.
  • I am currently working in UAE and would like to remain under the company’s visa. Can I still study full-time?
    Yes, in case you opt to stay under employer’s sponsorship, HTMi Switzerland Dubai will require a NOC letter from the company along with other required admissions documents.
  • My family members will stay with me while I am studying. Can they stay under my visa?
    Student visa does not allow sponsorship for any dependents. Your family members will need to get residence visa by themselves.
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